In the unlikely event that an issue arrises, we aim to resolve them as quickly and effectively as possible; our customers are hugely important to us.
As every scented product is made and poured by hand, an estimate of 3-5 working days is needed before it can be shipped. Where possible, your order may be completed sooner than this estimated time. When your order is about to be delivered, or if there are any delays, you will be notified via email.
Cancellation of Order:
We are unable to cancel your order once it has been dispatched. If you wish to cancel, please Contact Us and we will do our utmost to prevent your order being shipped.
All orders are shipped using Royal Mail Second Class service. A shipment made with Royal Mail Second Class may take up to 72 hours, excluding Sunday, and Royal Mail admits approximately 5% of these shipments will take longer.
Though we do not offer a tracked delivery service, all of our deliveries are scanned at their point of collection, and to confirm successful/attempted delivery. If your package is missing, we can begin an investigation about its whereabouts.
To determine that a parcel has been lost, there is a waiting period of at least 7 days after the original shipping date. In this event, please contact us and a member of our team will start an investigation into its whereabouts.
Returns (Excluding wax melts which are perishable items and earrings due to hygiene reasons)
If you are unhappy with a product you have received, we will refund the cost of that item, provided that the following measures are followed:
The item/s you wish to return must be:
- Received within the last 28 days
- Unopened and unused
- Remain in their original packaging and in perfect condition
- Arrive safely back to us, without damage
Return shipping charges will not be reimbursed unless the item you received was damaged, faulty or incorrect. The buyer is responsible for tracking and/or insuring the return postage. Refunds will not be provided if your returned item is lost during transit.
The entire value of the items being returned to us will be credited to the same account payment was made from upon the items arriving back to us. You should see the refund in your account within 7 working days, though this typically happens sooner.
Damaged or Defective Item/s
Non-refundable and Perishable Item/s
We adhere to the Consumer Rights Act 2015. All Rights Reserved.
To get in touch and to ask any questions, please see our Contact Us page.